Exchange and Return Policy
Cases Where the Consumer Has No Right to Exchange the Product:
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If the product was manufactured based on the consumer’s request or according to specifications determined by the consumer, except for products that have a defect or do not conform to the specifications provided by the consumer.
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If the product consists of video tapes, CDs, DVDs, or software programs that have been used.
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If the product consists of newspapers, magazines, publications, books, or any other type of written works.
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If a defect appears in the product due to mishandling or misuse by the consumer.
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If the contract involves the provision of accommodation, transportation, or catering services.
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If the contract involves the purchase of downloadable software or digital products via the internet.
Exchange Policy:
Without prejudice to the terms of contractual or statutory warranty, the consumer has the right to exchange a product purchased from the store within seven (7) days from the date of receiving the product. The consumer has no right to exchange the product after this period.
To be eligible for exchange, the product must be in good condition and must not have been used or benefited from by the consumer. The store has the right to inspect the product before approving the exchange to ensure its condition.
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The consumer shall bear the shipping cost in case they wish to exchange the product. For international exchanges, the consumer bears the full cost of shipping and delivery to the shipping company. In the event of a defect or an error from the store, the consumer will be compensated.
Return Policy:
Without prejudice to the terms of contractual or statutory warranty, the consumer has the right to terminate the contract and return a product purchased from the store within seven (7) days from the date of receiving the product. The consumer has no right to return the product after this period.
To be eligible for return, the product must be in good condition and must not have been used or benefited from by the consumer. The store has the right to inspect the product before approving the return to ensure its condition.
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The consumer shall bear the costs incurred for the return process. For international returns, the consumer bears the full cost of shipping and delivery to the shipping company. In the event of a defect or an error from the store, the consumer will be compensated.